Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Former Member
3 years agoBroken "unlock with apple watch" preventing password authentication in Safari extension
This is somewhat pursuant to the discussion here: https://1password.community/discussion/120630/unlock-with-apple-watch-disappears
I have the same problem where my watch occasionally de-syncs from...
1p_jac
1Password Team
3 years agoHi @pnomolos
I do apologize that we missed your first message here about this issue you're experiencing with unlocking 1Password with your Apple Watch. We do have some initial troubleshooting steps we recommend going through before we start digging into the diagnostics reports which I ask that you try out for me:
- Disable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Uncheck "Apple Watch"). (If you don’t see the Apple Watch option in 1Password then skip this step.)
- Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Uncheck your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
- Turn off your Mac.
- Restart your Apple Watch: Restart your Apple Watch - Apple Support
- Turn on your Mac.
- Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Check your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
- Enable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Check "Apple Watch").
That should then clear out all the problematic files under the hood to get you back up and running again. If you still run into this issue, let me know and we'll try out some other troubleshooting steps.