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Forum Discussion
Broken "unlock with apple watch" preventing password authentication in Safari extension
This is somewhat pursuant to the discussion here: https://1password.community/discussion/120630/unlock-with-apple-watch-disappears
I have the same problem where my watch occasionally de-syncs from...
1P_Dave
Moderator
Moderator@pnomolos
Thank you for following up. It sounds like there's room for us to improve our messaging when Apple Watch unlock fails on a Mac. So that we can look into this further, I'd like to ask you to reproduce the issue one more time and then create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/131835/broken-unlock-with-apple-watch-preventing-password-authentication-in-safari-extension
- Your forum username:
pnomolos - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
