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Forum Discussion
Browser extension unable to sync with desktop app on Windows 10
I have the 1Password browser extension installed on Chrome, and I also have the desktop app installed on Windows 10 as well. I'm not sure when it began happening, perhaps only in the last two weeks o...
1P_Dave
Moderator
ModeratorHello achu! 👋
I'm sorry that the integration between the desktop app and the browser extension isn't working on your Windows PC. So that I can investigate the situation, I'd like to request the following:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach both files to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/145167/browser-extension-unable-to-sync-with-desktop-app-on-windows-10
- Your forum username: achu
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
