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Forum Discussion
Browser Plugin Struggles with Multiple Chrome Profiles
I regularly have two Chrome profiles running on my computer (work and personal), and I have the 1Password plugin installed in both of them. Anytime that I use the plugin in one profile, it opens the OTHER profile and opens a new tab telling me my session is expired, even though I am logged in in the profile where I'm using the plugin. Even when I switch back to the profile I was using, if I take another action it will switch me back again.
Is there something wrong with my configuration, or is this a bug where the plugin doesn't recognize multiple instances of the plugin running across profiles?
1Password Version: Not Provided
Extension Version: 2.5.1
OS Version: Windows 11
Browser:_ Chrome
steph_giles1Password Team
@atwixtor, I'm so sorry for the disruption.
Can you possibly provide me with the Support ID number so I can take a look?
Hi - I heard back from support and they have informed me this is a known issue and currently has no workaround.
This has gotten so bad, that I've had to remove the extension from all my Chrome profiles.
Yesterday, when I had to re-authenticate one of my 2 vaults on my desktop app, all browser suddenly started infinitely opening new 1Password session expired tabs. It almost crashed my computer:
Hi steph_giles -- sent.
- steph_giles
Hey @atwixtor,
I think at this point it would be useful if we could take a closer look at some logs and what may be going wrong.
I'd like to ask you to send over a console log from your browser as well as a diagnostics report:
Please attach the reports to an email message addressed to
support+forum@1password.comwith a link to this thread.You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Hi steph_giles - when I opened my laptop this morning and used the DESKTOP app, I was asked to use touch ID to unlock 1P. As soon as it was unlocked, ALL my browser profiles popped - a new tab was opened in all of them simultaneously that my session expired.
- steph_giles
Thank you for the update @atwixtor, I'm sorry for the hassle.
Let us know if there's anything else we can help with.
steph_giles I just performed those steps (re-enabling 2FA) and the moment I did that I was kicked out of all 4 chrome profiles. As I signed back into each the profiles in Chrome, the other 3 profiles would then get kicked out. I continued this re-sign-in process until I stopped getting kicked out (1x for each profile) and right now things seem OK. I will report back after a couple days. Fingers crossed.
FYI, I have "Integrate with 1Password App" options enabled in all 4 Chrome profiles.
- steph_giles
Hey @atwixtor,
I'm sorry for the trouble, have you given the steps above a try?
Let me know how you get on!
I am experiencing the same exact issue. Thanks for filing this @sbranchaw .
I have 5 profiles i switch between, and as SOON as I switch to a different profile (a profile that was not open in any window before), all other browser windows in different profiles start repeated spawning the "1Password Expired" page (multiple tabs, over time).
