Browser Plugin Struggles with Multiple Chrome Profiles

I do apologise @sbranchaw it seems I forgot to add the link.

Here are the steps from the guide to turn off 2FA:

1. Sign in to your account on 1Password.com.
2. Click your name in the top right and choose My Profile.
3. Click More Actions > Manage Two-Factor Authentication.
4. Click Turn Off Two-Factor Authentication, then enter your account password.

As for step 5 listed above, here's how to re enable 2FA: https://support.1password.com/two-factor-authentication/.

I hope this helps!

Hi steph_giles , I think you left the actual instructions out of Step 1. I'm sure I could figure it out but I want to make sure I'm following the right troubleshooting steps.

Hey @sbranchaw,

I'm sorry that these steps did not help, can you confirm if you have 2FA enabled for your 1Password account? If so, can you try the below to see if it improves things:

1. Log in to 1Password.com with your account details. Use the following guide to turn off 2FA on your account:
2. Turn on two-factor authentication for your 1Password account
3. Right click on the 1Password icon in the browser's toolbar.
4. Select Settings. Scroll down to the "Accounts & vaults" section, and sign out of your account there.
5. On your 1Password.com page, let's re-enable the 2FA, as we closed in step 1 above.
6. Back to the "Settings" page of 1Password in the browser (extension) in step 3, let's sign in to your account again under the "Account & vaults" section.
7. Re-authenticate using your two-factor authentication method.
8. Test things out with the browser extension.

Apologies again for the disruption!

I gave this a try, I followed these instructions on both browsers yesterday, and already this morning I had the same thing happen to me twice, so it doesn't seem to have resolved the issue.

Hey @sbranchaw,

I'm sorry for the trouble, it sounds like you may be running into an issue we are currently investigating.

Can you try the following steps on both browser profiles to re-sync your account with 1Password, and let me know if they help?

1. Open your browser.
2. Right-click the 1Password icon in the browser's toolbar and select "Settings".
3. Under General, disable "Integrate with 1Password app".
4. Under Accounts & Vaults, click the ( ⋮ ) three dots to sign out of your account. (This will be greyed out if "Integrate with 1Password app" is still enabled)
5. Click "+ Sign in to a new account" to sign back in.

Let us know how you get on.

ref: dev/core/core#19097

A specific workflow where this happens:

1. I'm in my Personal Chrome profile (authenticated plugin). I am trying to login to a website and forgot my password.
2. I fill out the Forgot Password form, and it sends the reset link to my email.
3. I click the link in the email, it gives me the new password form and a recommended password from the 1Password plugin.
4. I click the recommended password to fill it into the form, and suddenly I am switched to my Work Chrome profile and shown a tab that says "Your session has expired, please login to 1Password again."
5. I switch back to my personal Chrome profile (ignoring the tab in my Work Chrome profile), and the Save New Login 1Password modal is showing over the Reset Password form.