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Former Member's avatar
Former Member
2 years ago

Browser popup unlock window disappers immediately

I can't unlock 1Password in the last few days using my Apple watch or touchId. After updating to Sonoma 14.0, I believe it worked for a while. Any guess what it can be? 1Passwor...
macos
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago
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Hey @marcoisabella,

That behaviour you are seeing does seem strange. Does it persist after following the below steps?

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
  2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open your browser and test if it is working properly.

In addition, I see you are using a private Safari window, can you let me no if you see the same in a regular browser window?

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I can't unlock 1Password in the last few days using my Apple watch or touchId.
\nAfter updating to Sonoma 14.0, I believe it worked for a while.

\n\n

Any guess what it can be?

\n\n

\n\n
\n\n

1Password Version: 1password for Mac 8.10.16 (81016047)
\nExtension Version: 2.15.1
\nOS Version: macOS 14.0
\nBrowser: Chrome

\n","kudosSumWeight":0,"postTime":"2023-10-04T13:15:02.000-04:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0zOTg3Ni04OTgxaTI1OTMzRjlFNjlFRjc3MDg?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T14:38:42.471-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:39876_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":112},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I can't unlock 1Password in the last few days using my Apple watch or touchId.
\nAfter updating to Sonoma 14.0, I believe it worked for a while.

\n\n

Any guess what it can be?

\n\n

\n\n
\n\n

1Password Version: 1password for Mac 8.10.16 (81016047)
\nExtension Version: 2.15.1
\nOS Version: macOS 14.0
\nBrowser: Chrome

"},"Conversation:conversation:39876":{"__typename":"Conversation","id":"conversation:39876","solved":false,"topic":{"__ref":"ForumTopicMessage:message:39876"},"lastPostingActivityTime":"2023-10-06T12:44:25.000-04:00","lastPostTime":"2023-10-06T12:44:25.000-04:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:39876":{"__typename":"ModerationData","id":"moderation_data:39876","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0zOTg3Ni04OTgxaTI1OTMzRjlFNjlFRjc3MDg?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0zOTg3Ni04OTgxaTI1OTMzRjlFNjlFRjc3MDg?revision=1","title":"5s0642imw4zt.gif","associationType":"BODY","width":742,"height":564,"altText":null},"Revision:revision:39876_1":{"__typename":"Revision","id":"revision:39876_1","lastEditTime":"2023-10-04T13:15:02.000-04:00"},"ForumReplyMessage:message:39877":{"__typename":"ForumReplyMessage","id":"message:39877","conversation":{"__ref":"Conversation:conversation:39876"},"author":{"__ref":"User:user:17244"},"revisionNum":1,"uid":39877,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Browser popup unlock window disappers immediately","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:39877"},"parent":{"__ref":"ForumTopicMessage:message:39876"},"body":"

Hey @marcoisabella,

\n\n

That behaviour you are seeing does seem strange. Does it persist after following the below steps?

\n\n
    \n
  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select \"Quit\".
    2. \n
  2. Quit your browser by right clicking its icon in the Dock and selecting \"Quit\".
    3. \n
  3. Open and unlock 1Password.
    4. \n
  4. Open your browser and test if it is working properly.
    5. \n
\n\n

In addition, I see you are using a private Safari window, can you let me no if you see the same in a regular browser window?

","body@stringLength":"591","rawBody":"

Hey @marcoisabella,

\n\n

That behaviour you are seeing does seem strange. Does it persist after following the below steps?

\n\n
    \n
  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select \"Quit\".
    2. \n
  2. Quit your browser by right clicking its icon in the Dock and selecting \"Quit\".
    3. \n
  3. Open and unlock 1Password.
    4. \n
  4. Open your browser and test if it is working properly.
    5. \n
\n\n

In addition, I see you are using a private Safari window, can you let me no if you see the same in a regular browser window?

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-10-05T06:58:46.000-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:39877_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1741704683056":{"__typename":"CachedAsset","id":"theme:customTheme1-1741704683056","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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