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Forum Discussion
msaladino
11 months agoNew Contributor
[Bug] Can't unlock with biometrics after app autolocks on exit
I'm using 1Password for Android 14 version 8.10.28 (81028034). When the app auto locks on exit after my chosen time and I reopen the app, it asks me for my password, even thought I have biometric unl...
1P_Dave
Moderator
11 months agoHello msaladino! 👋
I'm sorry that biometric unlocking working with the 1Password app on your Android device. Our developers are investigating a biometric unlock issue that might be related to your situation and I'd like to ask you to create a diagnostics report from your Android device:
Sending Diagnostics Reports (Android)
Attach the diagnostics to an email message addressed to support+forum@1password.com
.
With your email please include:
- A link to this thread: https://1password.community/discussion/145253/bug-cant-unlock-with-biometrics-after-app-autolocks-on-exit
- Your forum username:
msaladino
- The model of Android device that you're using.
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
ref: dev/core/core#26838