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Forum Discussion
Bug report - Safari Extension not respecting accounts in 1P8
Downloaded and logged into 1Password 8.
Downloaded the suggested Safari Browser extension (2.0.6). Clicking the 1Password icon in the Safari toolbar takes me to the 1Password.com log in screen ins...
Hey @topher1078 / @ralfstch: In both cases, it definitely sounds like a general connection issue between the extension and 1Password 8. Once the two are connected, we'll stop showing the screen to add accounts and pull your accounts from the app in automatically. I'd love to figure this out for you both.
@ralfstch, could you follow the the instructions at https://support.1password.com/cs/extension-console-log/ for me and send us an email with the collected logs? We can use those to investigate this a bit further. Feel free to share your ticket "mask" once you've done so and we can take a look as a priority.
@topher1078: You're welcome to try the same instructions if you have the extension in another browser. Otherwise, could you do the following?
- Open Safari.
- Choose "Safari > "Preferences" > "Advanced" in the menu bar.
- Click "Show Develop menu in menu bar"
- Choose "Develop > Web Extension Background Pages > 1Password for Safari"
- Press Command + A to select everything, and then right click, "Save as" to generate a file.
- Turn off the develop menu again from Safari preferences.
Emailing that in and sharing the mask again would be great!
