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Anonymous's avatar
Anonymous
4 years ago

Can copy my secret key from old computer and paste to sign in but says wrong secret key

I am trying to log into my new MacBook Air - I am literally looking at my account sign in address, email, and secret key. I have tried to "set up on other devices" and when I do it copies everything ...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @Lea23:

Thanks for confirming. What might be best at this point is sending us an email at support@1password.com with a link to this thread: https://1password.community/discussion/127481/can-copy-my-secret-key-from-old-computer-and-paste-to-sign-in-but-says-wrong-secret-key#latest from the email address associated with your 1Password account, and we can dig into it a bit further. After emailing in, you'll receive a reply from BitBot with a support ID that looks like [#ABC-12345-678]. Post that here, and I'll be able to connect the dots between your thread here and your email conversation!

jack