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Forum Discussion
Can copy my secret key from old computer and paste to sign in but says wrong secret key
I am trying to log into my new MacBook Air - I am literally looking at my account sign in address, email, and secret key. I have tried to "set up on other devices" and when I do it copies everything including secret key. After I input my master key it says The Secret Key for this email address should start with : (shows completely different secret key"
We were unable to verify your credentials. Please check and make sure your email address and Secret Key are correct.
I have tried the QR code, sending the link to my old computer to my new one. I am apart of a team account. Can I just delete my account and have the administrator create me me new account without deleting any of the team information and passwords?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:https://1password.community/search?Search=secret%20key
3 Replies
Jack_P_1P1Password Team
Hi @Lea23:
Thanks for confirming. What might be best at this point is sending us an email at
support@1password.comwith a link to this thread:https://1password.community/discussion/127481/can-copy-my-secret-key-from-old-computer-and-paste-to-sign-in-but-says-wrong-secret-key#latestfrom the email address associated with your 1Password account, and we can dig into it a bit further. After emailing in, you'll receive a reply from BitBot with a support ID that looks like [#ABC-12345-678]. Post that here, and I'll be able to connect the dots between your thread here and your email conversation!jack
- Jack_P_1P
Hi @Lea23:
I'm sorry to hear that you're running into trouble adding your account to your new MacBook. Are you currently able to access this team account from any device? Let me know, and I can dig into it further with you.
Jack
