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Forum Discussion

Former Member's avatar
Former Member
2 years ago

Can I enter the key instead of scanning a QR for setting up MFA with 1Password?

I keep getting an QR Code Detection Failed. I have the key I could enter manually but I can't seem to figure out how to do that. Thanks 1Password Version: Not Provided Extension Version:...
windows
1P_Gem's avatar
1P_Gem
Icon for 1Password Team rank1Password Team
2 years ago

Hi @TXKDennis, apologies for the delay in response here! I have a couple of questions to help me understand the behaviour you're seeing:

  • Are you seeing "QR Code Detection Failed" when attempting to set up 2FA for a specific website, or is this happening on every website where you attempt to set up 2FA?
  • What steps do you take when attempting to scan a QR code? For example, is this using the desktop app, or the browser extension?

If this is happening with every website, it might be that something is going wrong, and we'll need to look into things further. If this is only happening with one website, you can enter the key manually with the steps below:

  1. Locate your login item, and Edit it.
  2. Click + add more towards the bottom of the item.
  3. Choose One-Time Password from the menu that appears.
  4. Copy and paste the key from the website into this new field in the item, and save it.

I look forward to hearing from you!