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Former Member's avatar
Former Member
3 years ago

Cannon upgrade to 1 PW 8

Cannot upgrade to 1 PW 8. Using Mac Ver 12.6 Monterey. The zip file seems to work but the installer file will not open. Any help is appreciated. Noah TN 1Password Version: 7.9.6 (7090600...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @1NoahTN! 👋

I'm sorry to hear that you're having trouble installing 1Password on your Mac. Can you please try the following steps:

  1. Restart your Mac
  2. Download a new copy of the installer from our website: https://1password.com/downloads/mac/
  3. Right-click on the downloaded ZIP file and then click Archive Utility (not WinZip)
  4. Once the installer is extracted, double-click on "1Password Installer.app"

If that doesn't work then can you tell me if you see any error messages when you try to run the installer?

-Dave