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Forum Discussion
Cannot enable Touch ID of macOS app
I have searched this forum, but could not find this exact problem.
When I try to enable Touch ID in the preferences, the checkbox briefly gets checked, but directly unchecked again.
I did try t...
kevin_li
1Password Team
1Password TeamHi armandzwan , TheMokaPot ,
We have identified the connection issue happening between the 1Password for Safari web extension and the 1Password for Mac desktop app. Currently, 1Password for Safari has to be unlocked separately from the desktop app due to the issue.
Since Touch ID unlock is a function from the 1Password desktop app, you cannot use it to unlock 1Password in Safari currently due to the connection issue. I'm sorry about the inconvenience and confusion it caused.
Our developers are looking into the issue so hopefully, a fix will be patched soon. Meanwhile, the connection should be working in other supported browsers, such as Chrome, Edge or Firefox, so you can use Touch ID to unlock the 1Password extension there.
-Kevin
Hi, any update on a fix for this? I use Arc and this seems to be the same issue.
