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Forum Discussion

armandzwan's avatar
armandzwan
New Contributor
6 months ago

Cannot enable Touch ID of macOS app

I have searched this forum, but could not find this exact problem. When I try to enable Touch ID in the preferences, the checkbox briefly gets checked, but directly unchecked again. I did try t...
ios
kevin_li's avatar
kevin_li
Icon for 1Password Team rank1Password Team
6 months ago

armandzwan

It seems like you're affected by another known issue. I'd like to ask you to send in some diagnostics to our support so we can take a closer look at things:

Then, email us with the diagnostics at:

support+forum@1Password.com

With your email, let's include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!