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Forum Discussion
Cannot enable Touch ID on M1 Pro MacBook Pro
I have a MacBook Pro (macOS Ventura 13.3) with M1 Pro and recently added fingerprints to Touch ID and removed old ones. Now I can no longer use Touch ID with 1Password. The startup screen shows the m...
1P_Dave
Moderator
Moderator@ryugoo
I'm sorry that Touch ID still isn't working to unlock 1Password. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/139139/cannot-enable-touch-id-on-m1-pro-macbook-pro
- Your forum username:
ryugoo - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
