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jasimon9's avatar
jasimon9
New Contributor
3 years ago

Cannot get 1P to work on iPhone

I have complained about the difficulties I have with the 1P app on iOS several times. Most of the time I cannot use if and just give up. This is crazy. It should be able to work. Here is what I we...
ios
jasimon9's avatar
jasimon9
New Contributor
3 years ago

I continue to have this problem: sometimes I need to login to a website, 1P has to be unlocked. Here is an example:

  1. Go to United Airlines website.
  2. Attempt to login via 1P.
  3. Have to enter 1P master password (so far this would be expected)
  4. United Airlines website does not accept password from 1P.
  5. Try again--this time, first open 1P app and use master password to unlock it, hoping that would allow 1P to remember it has been unlocked.
  6. This time UA site accepts 1P password.
  7. Logout of UA (to continue the test)
  8. Attempt to login again to UA. 1P has to be unlocked.
  9. Go back to step 7 and continue any number of times.

I cannot image that this is the way 1P is designed, so it must be a bug. I have to add that this is an intermittent situation. It does not happen all the time. Sometimes it "just works".