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Forum Discussion
Cannot SAVE Edits to Logins
I get this message when trying to edit a password:
What is the solution?
1Password Version: 8.10.15
Extension Version: 2.15.1
OS Version: 13.5.2
Browser: Safari
1P_Dave
Moderator
ModeratorWe don't collect diagnostics information from your device by default so I wouldn't be able to tell you what might have specifically caused the item to fail to save. Resetting the 1Password for Mac app forces the app to discard the current offline cache of your data and download a fresh copy from your account on 1Password.com.
We just released a new version of 1Password 8, please update. If you do run into the issue again on the latest version then I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/142254/cannot-save-edits-to-logins
- Your forum username:
lysander - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
