Cannot SAVE Edits to Logins

lysander

I get this message when trying to edit a password:

What is the solution?

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1Password Version: 8.10.15
Extension Version: 2.15.1
OS Version: 13.5.2
Browser: Safari

lysander

SOLVED

Easy: do an ACCOUNT RESET in Settings>Advanced

Dave_1P

Hello @lysander! 👋

I'm happy to see that you were able to find a way to resolve the issue. Sorry for the inconvenience and please let us know if you run into any other issues. 🙂

-Dave

lysander

What is causing this issue? All was working well yesterday and today I get some data corruption.

What does Account Reset do? I runs pretty fast.

Dave_1P

@lysander

We don't collect diagnostics information from your device by default so I wouldn't be able to tell you what might have specifically caused the item to fail to save. Resetting the 1Password for Mac app forces the app to discard the current offline cache of your data and download a fresh copy from your account on 1Password.com.

We just released a new version of 1Password 8, please update. If you do run into the issue again on the latest version then I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/142254/cannot-save-edits-to-logins
• Your forum username: lysander
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave