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Forum Discussion

tabrook's avatar
tabrook
New Contributor
10 months ago

Cannot turn on Touch ID

I have 2 Macs One for Work and One Personal. I just got my Personal back from Apple and of c course it was white clean of all information as his Apple policy. I attempted to install one password eigh...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
10 months ago

Hello tabrook! 👋

I'm sorry that you’re unable to turn on Touch ID for 1Password on your Mac. Have you turned on Touch ID for your Mac and are you able to use Touch ID to unlock the Mac itself? If you are then I'd like you to please do the following:

  1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
  2. Open and unlock 1Password for Mac.
  3. Choose Apple menu  > System Settings, then click Touch ID & Password.
  4. Turn off all of the features, then turn all of them back on again.
  5. Go back to 1Password and choose 1Password > Settings from the menu bar.
  6. Click the Security icon, then turn on "Touch ID".
  7. Lock 1Password by choosing 1Password > Lock from the menu bar.
  8. Now try unlocking 1Password using Touch ID.

Let me know that result. 🙂

-Dave

wrybit's avatar
wrybit
New Contributor
9 hours ago

Hey 1P_Dave and 1P_Tommy 

got the same strange issue. Checkbox is Disabled. Works fine to unlock mac etc.
Followed the guide here, still the same issue. What should I do?

Greez Jens

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    7 hours ago

    wrybit 

    I'd like to ask you to create a diagnostics report from your Mac:

    Send a diagnostics report (Mac)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/cannot-turn-on-touch-id/61586/replies/152221
    • Your forum username: wrybit


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!