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Forum Discussion
Cannot use Touch ID to unlock new 1Password Safari Extension for iOS or iPadOS
I use an iPhone 8 and iPad Pro 10.5" using the most up to date system and 1Password software. Unfortunately, the new Safari Extension seems extremely buggy and lags.
Most noticeably, when I try t...
1P_Ben
1Password Team
1Password Team@alohadiva
It sounds to me like perhaps the root of the issue is that you do not have the current password for your 1Password account? Is that correct? Touch ID is not a replacement for the account password — the account password will always be required for some operations. I'm sorry you're having trouble with that. I'd like for us to help you get to the bottom of the problem.
We're unable to check into any of the details of your account based on requests through this forum. All verification has to be done through email. I'm not seeing any emails in our system from the email address you have registered here. Could you please send us an email to support@1password.com from the email address associated with your 1Password account, so we can better assist? You can include a link to this thread so that you don't have to repeat yourself. If you already have a support ticket opened with us could you please provide the support ID?
Ben
