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jscarrott's avatar
jscarrott
New Contributor
2 years ago

Can't create passkey in app

I saw the announcement that passkey have been released. So I gave it a go having used them on desktop. I'm unable to create passkey in either amazon or WhatsApp 2 of the 3 suggested apps. I simply ge...
android
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello jscarrott! 👋

I'm sorry that you're running into issues with saving a passkey on your Android device. I know that our developers are investigating some issues (including with saving a passkey for PayPal) and I'd like to ask a couple questions to confirm whether you're running into a known issue:

  1. What error message do you receive? Is it different for each app or the same?
  2. Can you confirm that you're running the latest versions of the Amazon and PayPal apps?

I look forward to hearing from you.

-Dave