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Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Can't enable Touch ID for 1Password on a Mac

This discussion was created from comments split from: TouchID no longer available to unlock 1Password?.
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello @ruchalaatearthlink! 👋

I'm sorry that you're having trouble using Touch ID on your Macbook Air. Have you already turned on Touch ID to unlock the Macbook itself? Please see this guide:

Once Touch ID is turned on the for the Mac itself please follow these steps in the 1Password desktop app:

  1. Open and unlock 1Password for Mac.
  2. Click on 1Password next to the  in the menu bar.
  3. Click on Settings.
  4. Click on Security.
  5. Turn on Touch ID.

If that still doesn't work then let me know if you're at least able to unlock the Macbook itself using Touch ID and I can help further.

-Dave