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Forum Discussion
System
7 months agoSuper Contributor
Can't enable Touch ID or Apple Watch, the checkbox just turns off immediately
This discussion was created from comments split from: Unlocking 1Password via Touch ID on macOS doesn't work anymore.
1P_Dave
Moderator
7 months agoHello folks,
If Apple Watch or Touch ID unlock are turned off after an update and you're unable to turn them back on but instead see the checkbox turn off by itself like the GIF below then you are likely running into a known issue that our development team is investigating and working on a fix for.
The issue is caused by a conflict between two different lines in 1Password's settings.json
file. You can workaround the issue, while preserving the rest of your settings by following these steps:
- Right-click on the 1Password icon in your menubar and click Quit.
- Click the Finder icon in the Dock.
- From the menu bar, choose Go > Go to Folder.
- Copy and paste the following, then press Return:
- ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data/settings
- Right-click on settings.json and choose Open With > TextEdit.
- Remove all of the following lines, if you see them:
- "security.authenticatedUnlock.appleTouchId": true,
- "security.authenticatedUnlock.appleWatchUnlock": true,
- Save settings.json and close TextEdit.
- Open and unlock 1Password for Mac from your Applications folder using your account password.
- Click on 1Password next to the  in the menu bar.
- Click Settings.
- Click Security.
- Turn Touch ID / Apple Watch unlock back on.
If that doesn't work then please let me know and I can help further. If you're running into a different Apple Watch or Touch ID issue then do not follow these steps but create a new thread.
-Dave
ref: dev/core/core#31979