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Forum Discussion

System's avatar
System
Super Contributor
7 months ago

Can't enable Touch ID or Apple Watch, the checkbox just turns off immediately

This discussion was created from comments split from: Unlocking 1Password via Touch ID on macOS doesn't work anymore.
macos
dig's avatar
dig
New Contributor
7 months ago

Support contacted me and this is what fixed it:

  1. Right-click on the 1Password icon in your menubar and click Quit.
  2. Click the Finder icon in the Dock.
  3. From the menu bar, choose Go > Go to Folder.
  4. Copy and paste the following, then press Return:
    • ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data/settings
  5. Right-click on settings.json and choose Open With > TextEdit.
  6. Remove all of the following lines, if you see them:
    • "security.authenticatedUnlock.appleTouchId": true,
    • "security.authenticatedUnlock.appleWatchUnlock": true,
  7. Save settings.json and close TextEdit.
  8. Open and unlock 1Password for Mac from your Applications folder using your account password.
  9. Click on 1Password next to the Apple icon in the menu bar.
  10. Click Settings.
  11. Click Security.
  12. Turn Touch ID / Apple Watch unlock back on.