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Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Can't enable Touch ID when using a Magic Keyboard

This discussion was created from comments split from: Can't enable TouchID.
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

@brando

Thank you for the reply and I'm sorry for missing that you have an iMac. I don't have an iMac M3 myself but I believe that those still came with a keyboard that includes a USB-C to Lightning Cable for charging. Can you use that cable to follow these steps:

  1. Open and unlock 1Password on your Mac.
  2. Plug in your Magic Keyboard to your Mac directly with the provided USB-C to Lightning cable.
  3. Leave the Magic Keyboard plugged in for around 10 minutes or so.
  4. After 10 minutes, unplug your Magic Keyboard and restart your Mac.

If that doesn't work then please try these steps:

  1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
  2. Open and unlock 1Password for Mac.
  3. Choose Apple menu  > System Settings, then click Touch ID & Password.
  4. Turn off all of the features, then turn all of them back on again.
  5. Go back to 1Password and choose 1Password > Settings from the menu bar.
  6. Click the Security icon, then turn on "Touch ID".
  7. Lock 1Password by choosing 1Password > Lock from the menu bar.
  8. Now try unlocking 1Password using Touch ID.

Let me know how that goes and I can help further.

-Dave