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Forum Discussion
Former Member
3 years agoCan't find 2BUA8C4S2C.com.agilebits.onepassword4-helper.plist & comcom.agilebits.onepassword4.plist
I had two versions of 1Password (bad job of signing up), and am trying to move the two files to my desktop. The instructions that I see online say 2BUA8C4S2C.com.agilebits.onepassword4-helper.plist ...
1P_Dave
Moderator
3 years agoHello @TomAD! 👋
I'm sorry that you're running into issues with multiple versions of 1Password on your Mac. Before I give any advice on how to proceed I'll need to know more about how 1Password is setup on your Mac. I'd like to ask you to create a diagnostics report from your Mac, follow these steps:
- Get the 1Password troubleshooting utility. The download is a .zip file. If it’s not automatically uncompressed, double-click it to uncompress it.
- Double-click the 1PasswordTroubleshooting app.
- Click Open when asked if you’re sure you want to open it.
- Click Create Report. It may take a moment.
- Click Show Report in Finder.
Attach the 1PasswordDiagnostics .zip to an email message addressed to support+forum@1password.com
.
With your email please include:
- A link to this thread: https://1password.community/discussion/134943/cant-find-2bua8c4s2c-com-agilebits-onepassword4-helper-plist-comcom-agilebits-onepassword4-plist
- Your forum username:
TomAD
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!