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Former Member's avatar
Former Member
3 years ago

Can't open 1password version 8, black screen on Windows 10 Version 21H2

I'm using Windows 10 Version 21H2, 1password was working fine yesterday but when I open it today, it only shows black screen and doesn't let me login Please help me with this problem ...
windows
AliH1P's avatar
AliH1P
Icon for 1Password Team rank1Password Team
3 years ago

Hey @twgok1 / @javatarz / @Funghie / @bax137 / @ElVen

Thanks for reaching out. This is an issue our team is currently investigating with the system accent colour setting in Windows. In the meantime, I'll include some steps below for you which should resolve things:

Change accent colours in Windows Settings

  1. Right click the 1Password icon in your system tray > Quit.
  2. Type the following into your Windows search bar, and hit Enter: Choose your accent color
  3. Note your current Windows accent color (under Windows colors), change it to any other color and then back to what it was before.
  4. Relaunch 1Password and let me know if that resolves the issue.

If that doesn't work for you, here are some alternative steps:

Disabling accent color setting in 1Password

  1. Right click the 1Password icon in your system tray > Quit.

  2. Type the following into your Windows search bar, and hit Enter: %localappdata%\1Password\settings

  3. Open the settings.json file and look for "appearance.useSystemAccentColor": true,.

  4. If it is present, change it to "appearance.useSystemAccentColor": false,. If it's not present, add "appearance.useSystemAccentColor": false to the bottom of the settings list.

Note: Be sure to also add a comma at the end of the preceding setting, for instance:

{
"app.double":false,
"appearance.useSystemAccentColor": false
}

  1. Save the file, then attempt to launch and use 1Password again.

Let me know whether that resolves things for you!

Ali