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marcmuellerbe's avatar
marcmuellerbe
New Contributor
3 years ago

Can't unlock V8 with an iPhone 8 because no Face ID is available

How to solve? 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser:_ Not Provided
ios
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

marcmuellerbe

The Touch ID sensor is in the Home button below the screen. You rest your finger on it to scan a fingerprint without pressing it. Can you unlock your iPhone using Touch ID? If not, you'll need to set that up first:

☞ Use Touch ID on iPhone and iPad – Apple Support

When you've set up Touch ID to unlock your iPhone, you can turn on Touch ID for 1Password too:

  1. Open and unlock 1Password.
  2. Tap the icon for your account or collection at the top left and choose Settings > Security.
  3. Turn on Touch ID.

If you're still having trouble, let me know and I'll be able to help you out.