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Forum Discussion
Catastrophic error: sync issues
I recently updated the notes section in my Outlook login to include the newly generated recovery codes. Today I needed the recovery codes while working on my Windows machine. But I checked on my note...
1P_Tommy
Moderator
ModeratorHmm, the next time you encounter this can you grab a diagnostic report? If this happened recently can you gather one now? It should have several days of history. Please gather the report from the device that you needed to quit and open 1Password on.
On the off-chance are you using a VPN? Do things sync once you disconnect?
Gather a diagnostic report:
- Open 1Password.
- Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
- Select Advanced.
- Select Send Diagnostics.
- Select Reveal to locate the report in your Downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
DominikWT A link to this thread:
https://1password.community/discussion/146470/catastrophic-error-sync-issues#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!
