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Anonymous
4 years agoChanging Master Password need to be more intuitive
Hi, I changed my Master Password via the iOS app (which went fine) but when I then tried to login to the Windows 10 app it simply refused. The lock icon just turned red and there was no error message...
1P_PeterG
Community Manager
4 years agoHi @MrMoerby, first I'd like to apologize for the frustration of this experience. On the other hand, it's great that you were able to log back in! Congrats on that aspect.
Your point about the login UI providing some kind of prompt that could help a person in this situation is well-taken. I have just passed your suggestion on to our developers. 👍
To explain a little of why this happened: the 1Password for Windows is a "true lock" app, meaning that when you are not logged into the app, it is entirely closed to the outside world; completely incommunicado. This design partly arises from how Windows itself handles security (which is why the app responds differently to Master Password changes on other platforms).
The upshot is that on Windows, 1Password doesn't know anything about anything until you unlock it, which gives it a chance to correspond with our servers, find out about updates, sync any new items you've created on another device, and so on. It follows then that it can't discover the validity of your new Master Password until you've entered your old one.
I recognize that this can create an issue, as it did for you, when this is not clear to the person at the keyboard. It's for that reason that we appreciate your suggestion here, and the opportunity to do it better. Thanks for letting us know.