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Forum Discussion

Former Member's avatar
Former Member
3 years ago

Changing passwords: fields not populated with suggested password from 1Password

Ipad iOS. Trying to change a password. When trying to enter the new password the “suggested password” pops up. I tap on it nothing happens. It does NOT populate the password field. I have followed al...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @Roka! 👋

I'm sorry that you're not able to fill a password into a website open in Safari. It sounds like you've run into an issue that our developers are investigating. As a troubleshooting step, can you please try the following:

  1. Fully close Safari on iOS.
  2. Fully close 1Password on iOS.
  3. Open and unlock the main 1Password app from your home screen.
  4. Open Safari and go to any webpage.
  5. Tap on the AA icon in the address bar.
  6. Tap on 1Password in the menu.
  7. Follow the prompt to unlock 1Password for Safari with your account password.

Then try to tap on a suggested password again. These steps don't work for everyone so please let me know if you still see the same issue and I'll add you to the internal work item open with our developers.

-Dave

ref: dev/core/core#17386