I have looked at all the suggestions on the web and I noticed this issue was described in a post and it also mentioned Remote Access the post was closed saying Remote access was fixed but I saw no remedy for the Mac issue this is the reason I was going to switch to NordPass but after looked at that I decided to stay with 1Password I very much would like to have this feature working does anyone have an answer to this issue ? 1Password Version: 8.10.24 Extension Version: 2.20.0 OS Version: Sonoma 14.3 Browser: Chrome

Just today, the extension for Edge stopped working for a Chase login that I use almost every day. More specifically, the little widget that is normally displayed in the password field is simply missing. Moreover, when I click on the 1Password icon in the extension, the correct site is shown, but clicking on Autofill has no effect. I tried reinstalling the extension, restarting the browser, and restarting 1Password, but none of this helped. I tried the same login with Safari using Keychain, and that allowed me to fill in the login/password. In addition, I tried turning off the extension in Edge and turning on the built in Edge functionality for filling in passwords, and that also worked. I also tried using Chrome instead of Edge, and the behavior there was the same as Edge (no widget in login field, clicking on AutoFill has no effect). At this point, I'm wondering if Chase has some JavaScript that is getting in the way of the extension. 1Password Version: 1Password for Mac 8.10.32 (81032050) Extension Version: 2.23.3 OS Version: 14.5 (23F79) Browser: Edge

I have the same issue only on Chase using Firefox on my Mac. On 1Password, open and fill doesn't work, and the widget is missing on the Chase website. Copy and paste from 1Password works, but that's not ideal.

Logged in to report the same behavior. Using Chrome on two different devices, PC and Mac

Yep. Wanted to report the same. I thought 1Password was broken. I did so much uninstalling, reinstalling, etc. Then I realized it still works everywhere else. Why would Chase do that? Using password managers helps keep accounts secure!

Can confirm both that Chase is broken and most other sites aren't. The University of Kentucky Federal Credit Union site also no longer works. 1Password was updated just before I attempted to log in, so there may be an inadvertent code incompatibility. I'm going to report to 1Password to see if they can investigate further and if anyone has any other sites that likewise no longer work, I'd recommend you do so for those as well.

[chase.com] - Filling isn't working

ORBroncoFan
New Contributor
8 months ago
Thank you for the update Evon!
1P_Evon
1Password Team
8 months ago
ORBroncoFan,

The current version of the 1Password extension for Firefox is 2.25.1. We've submitted 2.26.1 (the version that includes a fix for this issue) to Mozilla for approval, but we have to wait for the review process. Our team is working with our partners at Mozilla to release the latest update as quickly as possible. I apologize for the inconvenience.

Let me know if you have any questions.

-Evon
ORBroncoFan
New Contributor
8 months ago
Hi Evon, I have the latest 1Password (latest Windows 11) and Firefox extension, each set for auto updates. I just logged into Chase successfully w/ 1Password, logged out, and clicked login to get the secure.chase.com login page. It still doesn't autofill.
1P_Evon
1Password Team
8 months ago
Hello, ORBroncoFan. Thank you for reaching out.

The https://secure.chase.com website uses HTML elements called "Shadow DOM". Using these elements keeps the structure, style, and behaviour of sections on a webpage 'hidden' from other sections. 1Password in the browser had trouble auto-filling on websites that use Shadow Dom elements before the latest update of the 1Password extension.

I'm happy to report the Shadow Dom issue is now resolved using the latest version of 1Password in the browser (2.26.1), which includes the https://secure.chase.com website.

Make sure to keep automatic updates turned on so that you receive the latest version of the 1Password extension as soon as it is available: How to keep 1Password up to date in your browser. Moreover, the submission and review process for each browser's web store is different, and you might see versions make it to some browsers faster than others.

I hope that helps! Let me know if you have any questions.

-Evon
ORBroncoFan
New Contributor
8 months ago
I don't know if this matters, but... When I access my Chase accounts, I notice 2 distinct login modes. The first is when you initially access www.chase.com, the login prompt of which 1Password always handles properly. The second is when you log out, and then in the same session click the "Login" button again. You're then routed to secure.chase.com, the login prompt of which 1Password consistently doesn't acknowledge (even though secure.chase.com is an associated URL with that login entry). Likely there's a difference in HTML field name or ID, but that's 1Password tech team's issue...
1P_Tommy
Moderator
8 months ago
raypedia

Thanks for the report. The team is working to resolve the trouble.
raypedia
New Contributor
8 months ago
Just as an update, this is still an issue. Was working fine until about 2 months ago when Chase changed something -- they used to want to do a OTP push every time, but they changed something to allow the browser to be registered. But that change coincides with the breakage of 1Password autofill. 1Password recognizes that it's a site it knows and offers the choices (I have two logins for a business account and personal) but when selecting them for autofill, nothing happens. Cmd-\ also does nothing. Been an issue for me on Chrome on the Mac since around late April (latest revs of everything, browser, OS, 1P).
1P_Evon
1Password Team
9 months ago
Steamboater,

Thank you for writing in and reporting this. Our development team is actively working on a fix. I'm sorry for the trouble.

-Evon
Steamboater
Occasional Contributor
9 months ago
Coming in here to chime in, https://www.chase.com/business doesn't work either
1P_Dave
Moderator
9 months ago
likethesky

I'm sorry that filling isn't working on secure.chase.com, our developers are still working on the issue. For the time being, you can copy and paste your login credentials into the page: Copy and fill passwords into apps that don't work with 1Password

-Dave