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Forum Discussion
Chrome extension frozen pop-up
This issue occurs every now and then: I'm filling out some web form and the 1password extension detects something that might be a new login or credit card etc and pops up the dialog to save the new i...
1P_Dave
Moderator
ModeratorHello robgwin! 👋
I'm sorry that 1Password isn't responding when you try to save an item. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Sending Diagnostics Reports (browser extension)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread:
https://1password.community/discussion/148835/chrome-extension-frozen-pop-up - Your forum username:
robgwin
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
