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Forum Discussion
Cannot access 1password server from French phone operator network anymore
Hi,
since this morning, we cannot access our 1passord server when connected using a French phone operator network:
- The app shows an offline status
- The website lexifi.1password.eu returns a message that said the connection as been reset by peers
As soon as, the connection is established through the Wi-Fi network, all is normal.
We have tests with the following main operators, orange and SFR.
It looks like some firewall rule are filtering addresses from those operators.
Regards,
Denis
Same issue to me on iOS with Orange (ISP)
- 1P_Tommy
Moderator
Please email us using support@1password.com Be sure to use the email address tied to the account in question. Be so kind as to include your IP address and we can check for any logs on our side. It could also be totally cell service related. I'd recommend checking on another network such as Wi-Fi if possible and see how you fare.
