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elijahw's avatar
elijahw
New Contributor
12 months ago

Create Password Causes Glitch

Hi all, Edit: I've seemingly resolved the problem, see my next post below. Original post: I've been using 1Password for Windows for ages without a problem and recently encountered a weird bu...
windows
elijahw's avatar
elijahw
New Contributor
12 months ago

I seemed to resolve the problem ... after all the messing about, of course it happens right after I post! 😅 Below is a complete list of the steps I went through but the short version is that I think installing 1Password 7 and then updating to 1Password 8 (nightly build) ended up fixing whatever problem I had.

Full list of steps taken:

  1. Downloaded 1Password 7 from the link recommended in this forum post
  2. Uninstalled 1Password 8
  3. Installed the recently downloaded 1Password 7 and logged in to my account
  4. I found previous 1Password 8 versions (nightly build) on this site
  5. I downloaded version 8.10.24-29.NIGHTLY (build #81024029) – released 2024-01-04. I just randomly chose a version by picking the first release in 2024 as I knew it was working back then
  6. Installed the recently downloaded 1Password 8 nightly
  7. Note: It failed to open, giving a generic error. I noted that it "upgraded" my installed 1Password 7, they aren't installed side-by-side. I opened Windows Explorer to %localappdata% and renamed the folder titled "1Password" to something else (or optionally delete it)
  8. Attempt to run 1Password 8 again, this time it loaded and let me login
  9. After login, I tested the "Create a New Password" button worked. I had a notification at the bottom about 1Password self-updating and offering a link to close and update. Click that to relaunch
  10. Now running the latest version: 8.10.28 (build #81028036). Tested the "Create a New Password" button, it still works
  11. Signed into my second account (now signed into 2 total accounts) and tested it still works
  12. Exited 1Password completely, relaunched, signed in, tested again and it still works

I hope this helps someone, somewhere with a problem they're facing. I hate searching for help with a problem and seeing a post saying "nevermind fixed it" 😅

Thanks all,
Elijah