Forum Discussion

neatgate8772's avatar
neatgate8772
New Contributor
2 months ago

Custom icons for items are not being applied

Hello!!

I've been using 1Password for a long time, but I finally decided to post.

When creating or editing items, I upload icons for each site,

but sometimes the icons don't appear immediately after pressing the save button.

They show up after trying a few times.

 

How about you? Is this just my setup?

 

My setup

Windows 11

discussion
windows

3 Replies

  • neatgate8772's avatar
    neatgate8772
    New Contributor
    2 months ago

    I have sent the diagnostic report to Support.

    Support ID number: #TIG-76392-665

    1Password is the best password manager for me. Thank you always.

    • 1P_Gem's avatar
      1P_Gem
      Icon for Moderator rankModerator
      2 months ago

      Hi neatgate8772​, thanks for letting me know, and for your kind words! I can see that we've received your email, and you should hear back from a member of the team soon.

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    2 months ago

    Hi neatgate8772​, welcome to the Community!

    This definitely doesn't sound like intended behaviour - custom icons should save on the first try. So that our team can investigate further, could you reproduce the issue a couple of times, and then create a diagnostics report from the 1Password desktop app?

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/custom-icons-for-items-are-not-being-applied/166809
    • Your forum username: neatgate8772


    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!