Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @blaxxz:

    I'm unable to replicate this as I don't have access to the German regional Disney+ website, but I see we're tracking a similar issue for Disney+ in other languages. What would help investigate further is collecting page details from the specific login page. Navigate to the page with the filling issue:

    1. Right click the 1Password icon in your browser toolbar.
    2. Click Help and choose Collect Page Structure.
    3. 1Password will save a .json file to your "Downloads" folder.
    4. Attach the downloaded .json file to an email addressed to support+x@1password.com

    You'll receive a support ID from BitBot. Post that here, and I'll be able to locate your message.

    Additionally, in the meantime, dragging and dropping your username and password from the 1Password pop-up would be your best bet.

    Jack