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8208042's avatar
8208042
New Contributor
19 days ago

I accidentally deleted my account today and now I need to recover it. What should I do?

This operation caused all my keys to be lost. How can I recover them?

android
feature request
vault management

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  • 1P_Blake's avatar
    1P_Blake
    Icon for Community Manager rankCommunity Manager
    19 days ago

    Hey 8208042​ 

    If you’ve accidentally deleted your 1Password account but still have access to your Account Password and Secret Key, please email us at support@1password.com as soon as possible. Our team will take a closer look and see what we can do to help.

    If you no longer have your Secret Key or Account Password, let us know that in your message as well — we’ll walk you through your options from there.

    • 8208042's avatar
      8208042
      New Contributor
      18 days ago

      All my saved passwords are gone. I can only recall my 1Password account credentials, but attempting to log in shows that the account no longer exists. Could you help me recover access to my 1Password account?

      • 1P_Timothy's avatar
        1P_Timothy
        Icon for Community Manager rankCommunity Manager
        13 days ago

        Hi 8208042, I can definitely understand that this situation might be a bit stressful. As my colleague noted, the best option is to email into support@1password.com with a description of the issue. We can't go into account specifics in the community. The support team will be able to follow up with next steps via email. 

        Let us know if we can help with anything else in the meantime! 

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I accidentally deleted my account today and now I need to recover it. What should I do?","moderationData":{"__ref":"ModerationData:moderation_data:154864"},"body":"

Hey 8208042​ 

\n

If you’ve accidentally deleted your 1Password account but still have access to your Account Password and Secret Key, please email us at support@1password.com as soon as possible. Our team will take a closer look and see what we can do to help.

\n

If you no longer have your Secret Key or Account Password, let us know that in your message as well — we’ll walk you through your options from there.

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All my saved passwords are gone. I can only recall my 1Password account credentials, but attempting to log in shows that the account no longer exists. Could you help me recover access to my 1Password account?

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Hi 8208042, I can definitely understand that this situation might be a bit stressful. As my colleague noted, the best option is to email into support@1password.com with a description of the issue. We can't go into account specifics in the community. The support team will be able to follow up with next steps via email. 

Let us know if we can help with anything else in the meantime! 

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