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Forum Discussion
KazuT
2 years agoNew Contributor
Duplicate logins are being created
There was a post in 2010 with a feature request to allow users to merge duplicate items:
https://1password.community/discussion/602/suggestion-merge-duplicate-items
It seems like some websites u...
1P_Dave
Moderator
12 months agoThanks for the reply. The thread that you linked to is almost 14 years old and refers to a very early version of 1Password that works differently from the current version. The advice in that thread wouldn't necessarily apply to your situation today. You wrote:
It seems like some websites uses more than one URL for signing in, in which case 1password creates two separate logins for the same site.
I'm not quite understanding how this happens since 1Password only creates a new item if you tell it to create a new item. Would it be possible for you to create a screen recording of this happening so that our team can take a look? Make sure that nothing sensitive is visible in the recording, you can find instructions here:
Once you've created the screen recording, send an email to support+forum@1Password.com and include a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll find your email and send you a secure upload link that you can use to share your screen recording with the support team. Do not post your screen recording to the forum.
-Dave