Electron

1Password Team, please reconsider your decision. 1Password was one of THE apps for which people bought Macs. Old saying states that if something is universal, it's actually useless. Don't break one of the best apps for Macs just to make it universal across Apple/Windows platforms. If you need more resources to develop different versions, increase the subscription fee, but do not sacrifice Mac user experience.

For sure 1password became what we do not want for an expensive fee

suscription cancelled.

any alternative but apple keychain?

Put my money where my mouth is - no interest in continuing with an Electron based 1P app:

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I gave it a try and... this is broken on so many levels that it's just beyond the imagination. Simply because you decided to use the Electron framework which is terrible compared to the native solutions. And you won't fix it because it can't be.

Beyond tens of reasons why it is a total failure, I will add a few too:
- Sluggish UI
- 1P Mini from a handy tool turned into a useless frustration
- the modals of setting up the new accounts and preferences are terrible. Clunky, jumping in case of errors in the fields, and oh... can't be moved or made bigger... You have to scroll within the modal within the app!
- even adding a new password through the login form on a website blocks the entire page!

And please stop fooling people that 1PW 8 is using only a bit more memory than version 7. It's using LOT more memory and LOT more threads.

Version 7 ~120MB and ~30 threads

Version 8 ~ 380MB and ~120 threads

Sadly, after advocating and using 1PW for many years our cooperation is coming to an end. Once you release this very poor application, and you will for sure as it's just too late to admit a wrong decision, I am canceling my subscription once I will figure where to go. I really loved 1Password.

You made a terrible choice.

Don't think this will change much, but I wanted to add my voice of disappointment here. I've tried 1Password 8, and despite all the hard work 1P team did, it doesn't feel native Mac app, and it doesn't behave like one.
And what is worse, resources consumption is higher with performance being worse. My MacBook is pretty old, and I have to run heavy apps like Xcode. So, for me, it's a pretty serious problem. I'm sure that I'm not alone here

I'm a long-time supporter of 1Password both as a user and as a reviewer promoting it in the Russian-speaking Apple community. And of course as a paying customer with the subscription. Let's be honest, $50 isn't cheap for the non "first world" countries, but it's the price that many people paid to get a premium NATIVE experience. After all, it's in the vein of classical Apple: for a higher price, you're getting a better experience.

Now it's totally gone. I don't want to follow these speculations about "1P team being sold for investor's money trading their most loyal users, etc.". Every product and every team can make their decisions, and switching to a crappy cross-platform solution that became a synonym of poor experience — can be one of them. Marked will decide how good this idea was.

But I'm totally frustrated that I'll have to switch to some other solution, that definitely will be inferior to the current 1Password 7, but will be working as a native app community wants.

I also think Catalyst would have been a better call here. Build a world-class iPad app and then bring it to the Mac with Catalyst. The second-generation Catalyst apps from Apple (Maps, Messages and Podcasts) are basically impossible to tell apart from a standard Mac app. Catalyst was likely the right call here, and probably still is.

I’ve been a paying customer since 1Password 4, and never had occasion to use the forums until today. Like so many others in this thread, I had used other password managers in the past. Some were bad, but most were fine. I was a LastPass user when I discovered 1Password and for the first time ever, I was delighted with a password manager. Not just satisfied, but DELIGHTED! Do the people at AgileBits know how truly rare this? How many companies can truly say they delight their customers? Not just meet their needs, but go above and beyond in all the right ways so that their customers become enthusiasts and evangelists. On top of it, your app was a premiere Mac and iOS app. The experience of using 1P on a Mac has gotten some people to switch to Macs from other platforms, and the experience 1P provides on the Mac has convinced so many Mac users to choose 1P over the many compete, including Apple’s own baked in solution. You had two incredibly beneficial positive feedback loops going that came about because you had a native Mac app that felt like the best that a Mac could offer. It’s not perfect but I’d say 1P7 is easily in the top tier of Mac apps for UX. It’s a titan.

I’ve read the post on why you’ve decided to go to Electron. I understand that maintaining multiple discretely programmed products meant more time and money spent maintaining feature parity, and splitting your resources to maintain multiple platform code bases. However, I think your priorities are in the wrong place. I’ve never used 1P6 or 1P7 and ever thought “I wish this had more features”. And when you would announce new features, I always felt the release schedules allowed time for users to fully integrate those new features into their workflows. I can think of so many apps absolutely riddled with features, including password managers, where I only want or need about 20% of them. And of course I’m just one person and other people might want/need the 80% I don’t, but I would still argue that more features for the sake of more features isn’t a net positive for anyone. From the outside looking in, and from the point of view of a daily user of 1P for years, the feature rollouts being limited by the need to maintain multiple native apps meant that when you did implement features, they were all really good and useful additions that were well implemented.

But, like so many others, I wouldn’t care about Electron at all if Electron apps could convincingly be made to the standards of native MacOS apps. If you could pull that trick you really would be the best designers in the entire Mac ecosystem. And while I heard about the changes in advance of using the beta, I still went in with an open mind. After all, if 8 preserved the core experience and workflows I use daily in 7, I could live with the loss of some of the niceties, although I feel like I shouldn’t have to. However, from the moment I unlocked the beta, I knew this wasn’t it. For all the reasons many people have listed here already, this feels nothing like a Mac app. If you told me this was the new update of LastPass, I’d have said they’re doing a decent imitation of 1Password. Telling me this is the new 1Password makes me so sad and disappointed.

When you first announced your subscription model, there was pushback. One of your main messaging points was that subscriptions help fund further development. I think that messaging convinced a lot of people to pay more over the life of the software even though one time purchase options were still available. I made a conscious decision to become a subscriber because I wanted to help fund the best password manager in the world. And when I needed a family solution, I just jumped onto the family subscription. I didn’t even research the competition, because I was so certain I already had the best possible password manager, because it delighted me every time I used it. To know that my conscious decision to be a subscriber was used to make this…disappointing downgrade of an app feels like a bait and switch. And I get that you’ve taken VC money so you have other masters to appease now, but please don’t cut off your nose to spite your face here. Maybe you’ve done the calculus and determined that taking VC money to chase enterprise clients is a better long term strategy, and one where this unified code base makes total sense. If that is the case, then be honest and tell us that’s the direction you’re going. At least people will respect your honesty. But don’t think that you can ignore or downplay these concerns and still expect your most vocal supporters to remain your most vocal supporters. And at the end of day, as interesting as the Rust backend is, when it comes to the main points of password manager security, you’re at feature parity with Bitwarden. In fact, Bitwarden is a step up in that it’s open source and can be freely audited. And if all I can expect from a password manager going forward is a so-so experience, then it might as well be with a cheaper service that is open source.

The best companies make provisions for redo loops, where they take the time to ask themselves do they need to rethink a decision or change course. I’d say this is a major redo loop opportunity. Please use this beta to solicit meaningful feedback and not just bug reports. Give yourself the opportunity to continue delighting your customers and you can bet we will reward you with even more loyalty. I don’t want to leave 1Password but I absolutely will if this is the direction AgileBits is taking going forward.

P.S. I have to ask, why did you spend so much time on Swift? Surely Catalyst or App Kit would be able to give you the results you need on the front end, with less resource hogging and with the benefits of Apple native frameworks. I find it very odd that it was apparently a choice between Apple’s worst framework for Mac development or Electron.

Has anyone else noticed that the AgileBits employees keep responding to technical concerns about the new app, but it's crickets whenever someone brings up the numerous violations of Mac interface expectations?

I know that pretty much anything I would say has already been said numerous times in this thread and others, but I wanted to make sure that my voice is added to the list of dissatisfied long-time users. I've been a 1Password user since the very beginning, bought into 1Password Families without hesitation, and brought 1Password to my company where we now have about 50 active users. Not a lot in the grand scheme of things, but a decent monthly subscription.

The IT company we work with is partners with LastPass/Logmein, and has been wanting to demo their software to us for a while. I always told them no, that we were satisfied with 1Password. However, with the move to Electron and all the issues that come with it, there isn't really a benefit for us to stay with 1Password. And on top of that, the price of LastPass for my company is almost half of what 1Password charges. Before the change I would have happily stayed a 1Password user, as I have no problems paying more for a better product/experience, but I now have a demo scheduled with LastPass and I'm fairly certain we'll be making a switch.

I don't know what direction I'll go in personally with my Families subscription, but at the very least I'll no longer be an evangelist of the software, and that bums me out.

Hi all

If you reach out to the billing team they will work with you to give you pro-rata refunds on your subscriptions.

I hate to do this but it seems the 1P Team aren’t really hearing the feedback - I suspect the only way this will change is if people start voting with their feet and wallets.

To the dev team I am sorry, you guys are awesome and seem like great people but this Electron and refusal to acknowledge you’ve done the wrong thing/made a mistake is just a deal breaker.

I sincerely wish you the best of luck - if you decide to dump electron and do macOS properly I’ll be back.

Cheers