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Forum Discussion
Error 5 - permission denied
Dell Win 10 upgrade to 1PW8 fails. I have updated windows, turned off Malwarebytes, removed read only attribute. This was also an ongoing issue with 1PW 7 but it would finally upgrade.
1Passw...
1P_Gem
1Password Team
1Password TeamHi @MikeV99! I'm sorry to hear that you've run into this error when upgrading to 1Password 8, even after disabling Malwarebytes.
I'd like to ask you to email over a zipped copy of the 1Password logs so we can take a closer look:
- Open the Start Menu, paste the following into the search field, and press Enter:
%LOCALAPPDATA%\1Password - Once you've navigated to this location, right-click the Logs folder, click Copy, and paste a copy of that folder onto your desktop.
- Right-click the folder on your desktop, click Send To, then Zipped folder.
Attach this file in an email addressed to support+forum@1password.com. With your email please include:
- A link to this thread: https://1password.community/discussion/135669/error-5-permission-denied#latest
- Your forums username:
MikeV99
You'll receive an automated response from our BitBot assistant with a Support ID. Please post that number here. Thanks!
