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Forum Discussion

Former Member's avatar
Former Member
2 years ago

Error message: "This app can't run on your PC."

1Password works using the Chrome extension but attempts to open using the app's shortcut or directly clicking the app result in this "can't run on your PC" error. The shortcut icon changed to a gener...
windows
1P_Gem's avatar
1P_Gem
Icon for 1Password Team rank1Password Team
2 years ago

Hi @jschaaf! I'm sorry to hear that this error is also preventing you from uninstalling the app as well. Could you email in to support+forum@1password.com with a screenshot of the error you're seeing, and the logs from 1Password's installation directory? Make sure to conceal any private information such as passwords or your Secret Key in the screenshot, and do not post your logs or screenshot on the forums.

  1. Open the Start Menu, paste this code into the search field, and press Enter: %LOCALAPPDATA%\1Password
  2. Once you've navigated to this location, right-click the Logs folder, click Copy, and paste a copy of that folder onto your desktop.
  3. Right-click the folder on your desktop, click Send To, then Zipped folder.
  4. Attach this zip file to your email.

With your email please include:

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!