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Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Error: "You've used a newer version of 1Password on this device."

This discussion was created from comments split from: Error: "You've used a newer version of 1Password on this device." (See Approved Answer).
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
2 years ago

Hello again @Cyberjunky - thanks for the update. We're happy to hear 1Password in the browser is working for you.

With regard to the desktop app, we'd still be interested in looking in to the logs from 1Password for Windows, when you have a moment, I've included the instructions from Grey's post below:

  1. Click the Start menu and enter %LOCALAPPDATA% into the search field and press Enter.
  2. In the Explorer window that opens, open the 1Password folder.
  3. Right-click the logs folder and "Compress to ZIP file".
  4. Attach that .zip file to an email addressed to support+forum@1password.com and include a link to this thread and your username.

Looking forward to hearing from you.