Error: "You've used a newer version of 1Password on this device."

@Cyberjunky

On a Windows PC, you can find the logs by following these steps instead:

1. Click the Start menu and enter %LOCALAPPDATA% into the search field and press Enter.
2. In the Explorer window that opens, open the 1Password folder.
3. Right-click the logs folder and "Compress to ZIP file".
4. Attach that .zip file to an email addressed to support+forum@1password.com and include a link to this thread and your username.

When we've received those logs, one of the team will reply to you as soon as they can.

these instructions makes no sense to me, I am on a Windows 10 machine and I have no idea what yo are looking for here.

@Cyberjunky

I'm sorry that you're running into the issue as well. Our support team can help you resolve this, please use the following instructions to send in a diagnostics report:

1. Open Finder.
2. Click Go in the menubar at the top of the screen.
3. Click Go To Folder...
4. In the new pop-up that appears paste: ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data and then press return on your keyboard.
5. Right-click on the folder titled logs and select Compress "logs".

Attach the newly created logs.zip file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/687818/#Comment_687818
• Your forum username: Cyberjunky
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Error msg when installing "You used a newer version....."

I am annoyed today with this stupid error, I need to know how to fix this issue and I need to know know, I can't get into my passwords and this is not what was promoted to our organization before we switched.