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Forum Discussion
Face ID Not Working [Fixed. Please see the approved answer for details.]
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I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have re-installed the 1Password ...
I used “iCloud transfer” to set up a new iPad Pro (12.9in, 2022). Afterwards, Face ID for 1PW did not work. Moreover, I also could not turn on or turn off Face ID in 1PW settings as the switch was non-responsive (i.e., “greyed out”). Note that switch was stuck in the “on” position.
I was able to get Face ID working by doing the following:
1) reset iPad;
2) set up an “alternate appearance” for FaceID in iOS settings; once this was done, the switch for FaceID in 1PW settings was working;
3) switched off FaceID in 1PW settings;
4) “quit” (swiped up) 1Password, and then started it back up again; and
5) turned on FaceID in 1PW settings.
After I did this, FaceID worked normally.
Hope this helps.
