. I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have re-installed the 1Password app, checked to make sure 1Password is approved for using Face ID on my phone. Can you advise? 1Password Version: 1Password for Mac 8.8.0 Extension Version: Not Provided OS Version: iOS 15.6 Browser:_ Safari Referrer: forum-search:face recognition not working

Hi Jack_P_1P First things first, I couldn’t agree more that the mitigation you provided is not the ideal solution. Factory reset, a device independently if is a iPhone or iPad, just because of a single app is unacceptable. The amount of time it takes to restore a iCloud backup can be significant if the user have a lot of apps installed like myself. I recently downgraded to 1Password 7, and the Face ID is working as is should be. Seems to me that the problem is not your devices, but in this new version of 1Password or maybe is a undisclosed bug in iOS or iPadOS, because of the variety of devices affected.

Jack_P_1P "After performing these steps, the other important thing to do is to avoid using any options from the Transfer or Reset iPhone menu in Settings > General. We've found that using Reset All Settings may be linked to this issue." as above.. this is also not acceptable. I should be able to reset my device settings anytime I want, without having to worry that an app will then stop working. For MONTHS 1password has failed to properly acknowledge and explain why the current "stable" app doesn't work with FaceID. You should be considering crediting all your users for the months you have been deficient in acknowledging, explaining and resolving a very BASIC feature you advertise that is not working for MANY users.

Took nearly a month since the first post for 1Password staff to reply.. I'm a little shocked at what is going on at 1password. I've tried support via email as well, they. didn't even know about this issue.. yet here on the community.. it's everywhere. It's acknowledged by 1password staff on reddit.. but only a few weeks ago.. and nothing since then. No blog post. No support article. No note in the app store. Do you see why we are frustrated Jack_P_1P ?

Hi @kyswisher: To confirm, are you running into trouble with using Face ID on your iPhone to unlock 1Password for iPhone? If so, which version of 1Password do you have on your iPhone, 1Password 7 or 1Password 8? Let me know! Jack

Hi, I think I might have seen some comments on this on another thread, but I wanted to log this on a separate thread. Sometimes Face ID works just fine when opening the app, but every so often it seems to fail randomly and then immediately require the Master Password. What's odd about these Face ID failures is that they shouldn't be failures...I am looking at the phone with clear line of sight and it just fails and then requires a Master Password. It's inconsistent, but happens at least a few times a day as I'm using the app. I just want to be clear it's not because I'm looking at the phone wrong...it's like the connection between Face ID and 1Password doesn't work sometimes. thanks 1Password Version: 8 Extension Version: Not Provided OS Version: Not Provided Browser:_ Not Provided

Face ID Not Working [Fixed. Please see the approved answer for details.]

Former Member
3 years ago
Face ID not working on iPhone 13. Uninstalled and re-installed the app multiple times to no avail. Very frustrating. Also cannot remove persistent previous accounts on iOS. 1password 8 seems to be very buggy
Mycenius
Frequent Contributor
3 years ago
Hi @robinvsears did you check the Face ID Not Working [This is a known issue that our developers are working to fix] thread?
Mycenius
Frequent Contributor
3 years ago
Hi All - did you check the other slightly older thread for similar Face ID issue: Face ID Not Working [This is a known issue that our developers are working to fix]?
Former Member
3 years ago
Face ID not working properly on iPhone 12 Pro. Keeps asking for password even though Face ID has been chosen. Works for a day or so and then same issue. Sent diagnostic.
msimons
New Contributor
3 years ago
Face ID in 1P8 for iOS worked fine for me until the beginning of December. Since then I had to authenticate 1P with my Master Password without fail either using it through Autofill or standalone. This is so frustrating!

It has killed the app for me. In utter despair, I have now re-installed 1P7 through my "previous purchases" in the iOS Appstore. Reading this thread makes me think 1P has lost the plot and has inadvertently killed their great app. How come this has not been fixed in over 5 months? Convenience is the one functionality that people use a password manager for in the first place. Doubt they want us to go back to simple Master Passwords...
Former Member
3 years ago
I’m so disturbed by this that 1Password May have just lost a customer. How has this not been fixed for more than 4 months now?
Former Member
3 years ago
Still facing this issue on iphone 14.
Former Member
3 years ago
Has this issue been resolved? Just Re upgraded to 8 and still seeing issue with Face ID. Thanks
Former Member
3 years ago
Answer is go back to 1PW 7. You can still download it in the app store.
Former Member
3 years ago
https://www.reddit.com/r/1Password/comments/wmcq5k/1password_7_ios/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

Forum Discussion

Face ID Not Working [Fixed. Please see the approved answer for details.]

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