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dperry112's avatar
dperry112
New Contributor
2 years ago

Face ID

Running 1Password for Windows 8.1.24. I keep having the screen that recognizes my face disappear below open windows and get an error message that something did not work. This is a recent problem for ...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
2 years ago

Hello dperry112,

Thanks for your message. I'm sorry that you've been encountering and issue 1Password for Windows and Windows Hello. It sounds as though you are referring to the Windows Security prompt that is providing this error message.

1Password hands of the unlock process to Windows Hello/Windows Security and I've not seen any issues with the face option on my device.

If this is a newer issue, could you ensure that windows is up-to-date as well as any drivers for your device's camera.

Additionally, you could try removing the Windows Hello Face option from Windows Settings > Accounts > Sign-in options and re-adding it to see if this helps. Thanks!