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Forum Discussion
BurningOutside
27 days agoOccasional Contributor
Family Organizer & Recovery Code
I am the sole Family Organizer on my account and looking into how best to ensure family is able to recover access to 1Password and I'm currently at a loss. I'm trying to solve for two problems here:...
BurningOutside
26 days agoOccasional Contributor
Thanks for the response 1P_Dave . I'd been considering including the TOTP code or providing a linked Yubikey along with email/secret key/password to work with the issue of linked MFA- but that just doesn't sound like the ideal or intended method of dealing with a situation where I'm dead, or all of my connected devices have been destroyed in a disaster. I thought that's what the Recovery Code was supposed to solve for.
I'm pretty sure I got the steps correct for using the recovery code. Using the link you've shown and providing the Recovery Code, I get an email with a (non-expiring) link to View my account. Here's what I'm seeing after clicking that link:
Clicking into that then just says "You're part of a family account and can request a recovery", which I can't, as I'm the only Organizer. The other option is to just "Delete my account", which is something I'm not even sure why it's presented as an option to someone trying to recover access.
Making another family member an organizer is not something I want to do at this time- and a family member is just as susceptible to all connected devices being destroyed in a fire. The vault and recovery info I'm making is something I'd be sharing with a trusted friend on the entire opposite side of the country from me.
LA's fires are on the forefront of my mind right now, and I'm trying to prevent a situation where I've already lost everything physical in my life and now I'm locked out of everything in my digital life, finances, etc., without a monumental amount of headache and frustration in an already frustrating and exhausting time.
1P_Dave
Moderator
26 days agoThank you for the reply. The behaviour that you're seeing isn't right, after you enter your recovery code you should see a message saying that a six-digit verification code was sent to the email address associated with your 1Password account:
So that the team and I can investigate this further, please send an email to support@1Password.com and include a link to this thread. Once you receive the auto-reply, please post the Support ID here and I'll be able to locate your message and take a look.
-Dave
- BurningOutside26 days agoOccasional Contributor
Awesome, thanks 1P_Dave !
Support ticket: RTG-42336-271
- 1P_Dave22 days ago
Moderator
Thank you for posting the Support ID! I see that my colleague has sent you a reply over email, please continue the conversation there.
-Dave