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Forum Discussion
Fingerprint function not working on Windows Laptop and Android Phone
On my Lenovo Yoga laptop I am running Windows 11 and 1Password for Windows 8.10.33 (81033001) and it does not prompt me at all for fingerprint authentication when I open it, and rarely when I unlock ...
1P_Gem
1Password Team
1Password TeamHi markr1955! I understand that 1Password 8 for Windows isn't prompting for your fingerprint at all when you initially open it, and often doesn't after it has automatically locked from idle time either - and you're seeing a similar issue on Android as well.
Could you email in to support+forum@1password.com with a diagnostics report from 1Password on Windows, so we can look into this further?
With your email please include:
- A link to this thread: https://1password.community/discussion/146143/fingerprint-function-not-working-on-windows-laptop-and-android-phone#latest
- Your forum username:
markr1955
Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!
