Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Fingerprint unlock doesn't stay enrolled on Samsung Galaxy S21
I've looked around and I don't think I've seen this particular issue in another thread. My wife has enrolled biometric unlock using the fingerprint scanner for her Galaxy S21 multiple times, and ever...
1P_Timothy
1Password Team
1Password TeamHello @rit42 Thanks for reaching out to us!
As you mentioned, once Biometric unlock is enabled, you should only need to enter your account password under a few circumstances.
To start troubleshooting, you and your wife can try the following:
1. Remove all fingerprints from device settings (not just the fingerprint used to Unlock 1Password).
2. Restart the device.
3. Add fingerprints back to device settings.
4. Open 1Password, navigate to Security and turn Biometric unlock.
An option to reduce the amount of times your wife will need to unlock 1Password is to turn Lock on exit off from Settings > Security. With Lock on exit off, 1Password can run in the background without needing to unlock it when switching between apps. However, if 1Password is closed completely the account password or biometrics will still be needed to unlock.
Let us know if your wife is still experiencing unexpected behavior with her Android device. We are happy to help look into it further!
